Guest policies
Your reserved time is held for you.
At Resèt, your reserved time is held exclusively for you. These policies allow us to honor that time, along with the time of every guest and every member of our team.
- 01
Reservation changes & cancellations
We understand that the unexpected happens, and we sincerely appreciate you letting us know as early as possible if you need to adjust your reservation.
Changes or cancellations made less than 48 hours before your reserved ritual will be charged 50% of the scheduled service.
Missed reservations without notice will be charged 100% of the scheduled service.
- 02
Arrival & parking
We kindly ask that you arrive at Resèt 10 to 15 minutes before your reserved time, so you can settle in and begin your ritual in a relaxed, unhurried way.
Parking in downtown Red Bank can take time, especially during peak hours. Please allow an additional 10 to 15 minutes to park and make your way to us at 17 Broad Street, 2nd Floor.
- 03
Late arrivals
Our rituals are carefully scheduled, and many are reserved back to back. A late arrival may shorten the length of your ritual so we can honor the next guest's reserved time. If a shortened ritual would not allow us to deliver the experience you deserve, we will gladly reschedule your reservation for another day and time, with no charge to you.
- 04
Before your ritual
All guest forms sent to you by email or text when your reservation is confirmed must be completed in full before you arrive.
If you wear hair extensions, please let us know when reserving a head spa ritual so your provider can prepare accordingly.
Please share any health concerns, scalp or skin conditions, or recent treatments with the Resèt team in advance. For your safety and the safety of other guests, some services cannot be performed on skin or scalp that is irritated, broken, or affected by a contagious condition. If this applies, we will gladly help you reschedule.
- 05
Gift cards
When you receive a Resèt gift card, please keep its code in a safe place. For digital gift cards, we recommend saving the email in which your gift card was delivered.
When redeeming a gift card, please present the card along with its code. The code is the only way we are able to locate and redeem your gift card.
Thank you for respecting our time and the time of others. It allows us to continue providing the best possible experience for every guest who walks through our doors.